In today’s fast-paced business world, providing excellent customer service is crucial for success. However, managing customer calls and inquiries can be challenging, especially for small businesses with limited resources. That’s where professional answering services come in. In this article, we’ll explore the top three answering services in Wilmington, NC, and detail which one we feel is truly the best.
#1 CallNET Answering Service
CallNET Answering Service is our top pick for the best answering service in Wilmington, NC. As a locally owned and operated company since 1988 located between UNC-W and Wrightsville Beach. CallNET has a deep understanding of the unique needs and challenges faced by businesses in the Cape Fear region. Their commitment to hiring local talent means that customers in New Hanover County can expect a personalized, friendly, and knowledgeable experience when they call.
One of the standout features of CallNET is their accessibility. Customers are welcome to visit their Wilmington office at Lumina Station II anytime during business hours, which fosters a sense of trust and transparency. This level of openness is rare among answering services and demonstrates CallNET’s dedication to building strong relationships with their clients.
CallNET offers a wide range of services, including 24/7 live answering, appointment scheduling, order processing, and customer support. Their highly trained agents are equipped to handle calls for businesses across various industries, ensuring that each customer receives the assistance they need.
By partnering with CallNET, Wilmington businesses can enjoy the benefits of a professional answering service while supporting the local economy. CallNET’s commitment to their community, coupled with their exceptional service, makes them the clear choice for businesses seeking a reliable and customer-focused answering service.
In addition, CallNET has a 4.7 star rating on Google, while their main competitors have sub-par scores of 3.7 stars (Ruby) and 3.9 stars (VoiceNation)
#2 Ruby Receptionists
Ruby Receptionists is a well-known answering service that offers virtual receptionist solutions for businesses nationwide. While they have a strong reputation for providing quality service, they lack the local presence and community ties that CallNET Answering Service offers.
As a national provider, Ruby Receptionists may not have the same level of familiarity with the specific needs and concerns of Wilmington businesses. This lack of local knowledge could lead to a less personalized experience for customers.
Additionally, because Ruby Receptionists is not based in Wilmington, customers do not have the option to visit their office in person. This lack of face-to-face interaction may not be ideal for businesses that value a more personal connection with their service providers.
Furthermore, their 3.7 star rating on Google shows that customers are far from satisfied with their service.
#3 VoiceNation
VoiceNation is another well-established answering service that provides call handling solutions for businesses across the United States. Like Ruby Receptionists, they have a less than stellar reputation and lack the local presence that sets CallNET Answering Service apart.
As a national provider, VoiceNation may not have the same understanding of the unique challenges and opportunities facing Wilmington businesses. This could result in a less tailored approach to customer service and support.
Furthermore, VoiceNation’s lack of a physical office in Wilmington means that customers cannot drop by to discuss their needs or concerns in person. This may be a drawback for businesses that value a more direct and personal relationship with their service providers.
Last, but not least, their 3.9 star rating on Google is slightly better than Ruby, but far below CallNET’s 4.7 star rating.
Conclusion
When it comes to choosing the best answering service in Wilmington, NC, CallNET Answering Service stands out as the clear winner. Their local ownership, commitment to hiring local talent, affordable answering service pricing and accessibility set them apart from national providers like Ruby Receptionists and VoiceNation.
By partnering with CallNET, Wilmington businesses can benefit from a personalized, community-focused approach to customer service while supporting the local economy. CallNET’s wide range of services and highly trained agents ensure that every customer receives the assistance they need, 24/7.
In contrast, while Ruby Receptionists and VoiceNation are well-known and reputable providers, their lack of local presence and community ties may result in a less personalized experience for Wilmington businesses and their customers.
For businesses in Wilmington, NC, seeking a reliable, customer-focused, and locally owned answering service, CallNET Answering Service is the top choice. Their commitment to excellence and strong community ties make them the ideal partner for businesses looking to provide exceptional customer service while supporting the local economy.
