Order Management Software
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Order Management Software in E-commerce and Beyond

The rapid growth of e-commerce has placed heightened demands on order fulfillment efficiency and customer satisfaction. Order Management Software (OMS) has emerged as a critical solution, streamlining operations and enhancing customer experiences across diverse industries.

Today, we’ll dive into the world of OMS, exploring its key features, benefits, and how it can transform your online store’s order fulfillment process.

What Does An OMS System Do?

Order management software helps businesses streamline and automate the order fulfillment process, from when an order is placed to when it is delivered to the customer. OMS systems can track inventory levels, manage orders across multiple sales channels, automate shipping processes, and provide real-time visibility into the order fulfillment process.

Forrester anticipates a significant boom in the global order management system software market, which is projected to rise from $1 billion in 2021 to a staggering $1.9 billion by 2026. Why OMS is so popular?

The reason is that streamlined order management directly impacts how quickly and smoothly customers receive their orders, shaping their entire experience. Happy customers mean they are more loyal to your brand and eager to purchase more from the store.

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Implementation Areas

E-commerce is a significant driver of OMS adoption, managing online orders through various channels like websites, marketplaces, and social media. It handles functions like order processing, inventory management, fulfillment, shipping, and returns.

Let’s discover some other areas in which OMS is used.

  1. Wholesale and distribution: OMS helps manage orders from distributors and resellers, optimizing inventory allocation, picking and packing, and shipment routing across multiple warehouses.
  2. Manufacturing: in production environments, OMS integrates with ERP systems to plan and fulfill production orders, manage raw materials, track work progress, and ship finished goods.
  3. Subscription services: subscription boxes and recurring service deliveries benefit from OMS by automating order renewals, managing inventory, and coordinating fulfillment for regular shipments.

Indeed, this is not the complete list of the domains where OMS comes in handy, but it clarifies the goal of this kind of software and its practical applications. Though you need to keep in mind that it may be difficult to integrate a new system with your existing IT infrastructure. And this is where custom eCommerce software development experts are helpful.

Let’s move forward and find out what the benefits of OMS use are.

Order Management Software Benefits

Generally, OMS makes order tracking and fulfillment easier and more transparent. What else can OMS software be useful for:

  • Improved efficiency: OMS can automate many tasks in order fulfillment, such as order processing, inventory tracking, and shipping. The employees can shift focus to other tasks, such as customer service and sales.
  • Reduced errors: the software can help reduce errors in the order fulfillment process. It leads to fewer customer returns and complaints and improved customer satisfaction.
  • Increased visibility: OMS systems provide real-time visibility into the order fulfillment process, allowing businesses to track the status of orders, identify potential problems, and make adjustments as needed.
  • Improved customer service: the software can help businesses improve customer service by providing customers real-time tracking information for their orders. It reduces customer inquiries and enhances customer satisfaction.

Most Popular Order Management Software Systems

As e-commerce remains a fast-growing and highly competitive domain, there are a lot of pre-built offers on the market to help business owners with order management. The top solutions are:

NetSuite is a cloud-based ERP system that includes an OMS module. It is a good option for businesses that need a comprehensive ERP solution.

SAP Business One is an on-premise ERP system that includes an OMS module. It is a good option for businesses that need a robust ERP solution and have the IT infrastructure to support it.

Acumatica is a cloud-based ERP system that includes an OMS module. The system is a good option for businesses that need a flexible and scalable ERP solution.

Zoho Inventory empowers businesses to manage their inventory in the cloud and even offers integrated order fulfillment capabilities. It is a good option for small businesses that need a simple and affordable OMS solution.

Fishbowl Inventory is a cloud-based inventory management system that includes an OMS module. This system is a good option for businesses that need an OMS solution that integrates with QuickBooks Online.

When choosing an order management software system, it is pivotal to consider your business needs and budget. It would help if you also looked at the system’s features, such as its ease of use, scalability, and integrations with other software systems.

OMS Development Process

Sometimes, more than out-of-box solutions are needed to meet your business needs. In that case, you can refer to custom e-commerce software development. Developing your order management software can be an excellent option for businesses with exceptional needs or complex workflows.

These features make OMS development stand out:

  1. Customization offers a tailored solution that matches your business processes and integrates seamlessly with existing systems.
  2. Scalability allows you to grow and adapt as your business expands.
  3. Security brings more control over data security and privacy.
  4. Flexibility enables continuous improvement and feature addition based on your needs.

Key Considerations

Despite valuable advantages, custom OMS development can hide some pitfalls you do not want to face. We are highlighting the following:

Development costs can be significant, depending on the approach, complexity, and team size.

Development time varies depending on the chosen approach and project scope.

Internal expertise availability means assessing your team’s technical skills for development and maintenance.

Ongoing maintenance of custom software requires dedicated resources for updates, bug fixes, and security patches.

Knowing potential difficulties in advance will not allow them to take you by surprise. Careful planning and estimations will make the development process trouble-free and smooth.

Development Approaches

What are the main ways to proceed with OMS development? Consider the following:

  • Custom development: building the software from scratch offers the most flexibility but demands more time and resources. You can hire dedicated software developers to develop custom OMS — a flexible, time-saving, and cost-efficient solution.
  • Low-code/No-code platforms: you can utilize platforms with pre-built components and visual interfaces with faster development but limited customization. Gartner anticipates a significant shift in low-code development ownership. By 2026, they predict that at least 80% of users will be outside formal IT departments, a substantial increase from 60% in 2021.
  • Open-source solutions: leverage existing open-source software as a base; the approach is cost-effective but requires technical expertise for customization and maintenance.

Conclusion

OMS can be a great help for e-commerce, as well as for manufacturers, wholesale and distribution businesses, and subscription service providers. OMS development involves significant commitment. It aligns with certain risks but brings many more benefits, such as customization, flexibility, scalability, and security. To choose the right OMS system, estimate your budget, resources, and technical expertise.

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