IT support for modern business is just one of those essential provisions to make. It is rare to find a company that has not subscribed to technology-focused operations, and therefore the value in expert IT maintenance and problem-solving has organically increased alongside these practice evolutions. Where there is a computer, there is a glitch to be fixed and there is not a thing on this earth that is capable of derailing a productive workday like a tech malfunction.
Given the movements in work patterns, i.e., the shift from office working to remote working, employees at home are in need of a functional support model too. That is why remote IT support platforms such as TSplus Remote Support was created, and the advantages all but speak for themselves. Read on below to discover why these models work and what the main benefits for business have proven to be.
Rapid Solutions, Faster Responses
An issue with the IT system needs fixing quickly. Without in-house support, this is not always an option. Waiting on a company to send out an engineer will cause further delays, and therefore this is where remote support assistance reigns supreme.
Remote support is often instant, much faster than alternative methods, and securely gaining access to the device can often solve the problem efficiently. It is essential for companies to give access to quick solutions to their staff members working from home, so securing a contract or enlisting the reliable services of a virtual support company will tick all the boxes.
It is a secure model of support. The safety of company data and information is paramount and often considered in business strategy. Therefore, opening the door to services that essentially assume remote desktop control may feel counterintuitive. Yet, these companies would not be allowed to operate if their intentions were to harm businesses. This method of assistance goes above and beyond and is even capable of supporting security protocols within the wider company too.
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Take the example of TSplus, an established IT support company. TSplus support agents can securely access remote computers from anywhere on any channel through a simple browser system. This means they provide fixes and valuable support regardless of the setup, location, or core problem.
An amazing model for staff working from home and invaluable in the wider network too. Often, browser-based access is how a technician gains control, and it can’t be replicated without consent.
It sometimes happens that a problem is outside of the expertise remit of the person coming to fix the problem. This causes further delays, a prolonged issue, and more lost work hours. One clear advantage of virtual support is that should the technician first contacted not be able to provide a resolution, they will be able to switch you over to someone who can.
Understandably, this is the superior support model to the alternative which would leave workers without a solution until a different expert was available to attend to the job. The remote technician eliminates all of this drama and complications and simply paves the way for responsive networks to offer services that suit the circumstances.
Increase the Access to Expertise
Screen sharing in this way means that employees are able to follow the process as it happens. The benefits of this are that it increases access to expertise and provides a learning opportunity. If the problem were to occur again, for example, the employee may be able to fix it without external intervention after being a part of the journey the first time around.
While this won’t always be the case, knowledge sharing empowers people and therefore increases their profile and capacity to perform in their role. Empowered employees are happier in their roles, more productive, and more likely to engage with the workday positively. It also allows a company to enjoy higher retention rates overall.
Ongoing, Constant Support
Lots of people follow flexible working hours. This means they could be at their desk at any hour of the day or the night. When an issue arises, it does not consider timeframes. This is just a thing that is outside of our control.
Therefore, if something goes wrong in the early hours of the morning or late at night, being able to access support is essential. There are also packages that consider general system maintenance, checking for bugs, hackers, glitches, and updates on a regular basis. This ensures everything is fresh, secure, and relevant so that employees remain in the loop and have access to the latest and greatest software and advancements.
Improves Overall Productivity
A natural consequence of remote support service is the increase in productivity throughout the workforce. Why? Because problems are being solved faster, more efficiently and therefore minimizing disruptions to the day.
Operations are no longer brought to a standstill as a result of a tech problem, and anyone who needs assistance can have it more or less immediately. Therefore, with fewer roadblocks in the way, there is a heightened ability to focus on what is important.
Without the expense of paying for travel, on-site intervention, and emergency attendance, there are clear benefits to the overall budget. You are simply paying for the service that is provided and no additional payments are relevant. Therefore, money is only spent where it is needed, and services are streamlined.
Any route that positively impacts the company budget is a welcome change. Managing resources is an ongoing part of the administration, and it is often time-consuming. So, where there is room to make something more efficient, this is bound to be the better option for the wider business.
There are general efficiency points to be taken into account also.
- Remote workers are able to carry on with their day as normal after the remote intervention concludes.
- It completely removes the hassle of having to send and package the laptop or PC device off to a repair technician and, therefore, wait for its return.
- It takes less time, costs less money, and increases general productivity across the workforce.
Employee Retention Rates
When you advertise a role in a company, especially in a higher-ranking position with an established team and salary, it makes sense that whoever takes up the mantle will be supported properly and expected to stay for the contract duration. This is less likely to happen if support pillars are broken. People who are given the tools to do their job are more likely to stay in their positions.
Businesses that see higher turnover rates often find reasons being linked back to faulty systems, lack of provision, and failures to support employees in their workday with issues. This can all, therefore, be avoided with the simple solution of virtual scaffolding to enable a smoother operation. It boosts engagement, shows employees that their work is valued, and creates a space for collaborative improvements. Even if the services are only used infrequently, there is an argument to be made for maintaining contracts nevertheless.
The advantages of remote support models for business are vast. It is easy to understand why companies are moving towards these platforms for their employees and the benefits support a higher consistency in productivity and engagement. IT virtual support is an essential part of modern business.