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Is a Website Chatbot Really Necessary?

Are you a small business website looking for ways to engage and retain customers that visit your website? A website chatbot is a perfect way to show people you care about their needs and can answer their questions before they leave your site.

Today’s businesses, big and small, use chatbots and it’s no longer a luxury but a necessity. When customers visit your site, they need the ability to have their questions answered and this leads to more conversions and repeats customers.

If they don’t have a chatbot, then they leave your site and visit the next, which might have the answers they’re looking for.

A Website Chatbot Engages with Customers

People don’t want to feel like a number in your transaction report. They want to feel special and that the business cares about them. A chatbot acts like a personal assistant or salesperson. When you enter a brick-and-mortar store, a person comes up to you and asks if you need any help.

A chatbot does something similar. It provides them with a customer representative that helps them navigate the website and answer their questions.

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Keeps Customers on the Site

The last thing a business wants is for someone to leave their site. This decreases the chance of conversion and gives your competitors a chance to steal your customers.

An AI chatbot platform for websites keeps them on your website by answering their questions and helping them navigate the site. It takes the query from the customers and does its best to answer the question.

You can create static answers for some of the most common questions and let the chat program do the rest. If it can’t answer the question, then it can send a message to you for help.

Moves them Along the Buyer’s Journey

When a person first comes to a website, they’re looking for information. They haven’t decided who or what they will buy. A chatbot helps them go from gathering information to choosing a product. They ask questions and get answers that direct them to specific products or services.

Chatbots provide a friendly and courteous interface that sets people’s minds at ease and gives them the confidence to make a purchase.

Easy to Install

It’s easy for developers like Lemon Head Design to create and install a chatbot program. Adding a chatbot to your website doesn’t have to be a burden. The AI and the programs for chatbots have improved greatly over the years and many websites feature them.

If you don’t, we can guarantee your competition is. Don’t let the fear of cost or integration keep you from getting an edge or keeping up with competitors.

Get a Chatbot Today

You’ll be amazed how a website chatbot helps your website grow. It provides a great engaging interface and provides vital information customers need.

If you want to know more about how chatbots improve your website and business, then please feel free to explore our website today.


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